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Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by CodeBix (“we,” “us,” or “our”). By purchasing our web development, digital marketing, and SEO services, you agree to comply with these terms.

Please read these Terms carefully before proceeding with any order.

1. Services Provided

CodeBix offers web development, design, digital marketing, and SEO services on a monthly installment basis. We provide professional services for website design, custom development, e-commerce solutions (including WooCommerce), digital marketing, and search engine optimization (SEO).

Our services include:

  • Web Design and Development
  • WooCommerce Setup and Configuration
  • Website Maintenance and Updates
  • Search Engine Optimization (SEO)
    • On-page optimization
    • Off-page optimization
    • Technical SEO
    • Local SEO
    • Content optimization
  • Digital Marketing Services
    • Social Media Marketing (SMM)
    • Pay-Per-Click (PPC) Campaign Management
    • Content Marketing and Strategy
    • Email Marketing and Automation
    • Analytics and Reporting

By engaging in any of our services, you agree to the scope of work, pricing, and timelines outlined in the individual service agreement or proposal.

2. Payment Terms

  • Payment for services is due monthly via installment fees.
  • Invoices will be sent monthly, and payments must be made by the due date.
  • Failure to pay by the due date may result in delayed delivery of services or temporary suspension of ongoing projects.
  • Any additional charges for custom requests or additional services outside the original scope will be communicated and billed separately.

3. Revisions and Changes

We understand that your satisfaction is important, so we provide two free revisions for each project. The revisions must be requested within 7 days of receiving the initial project delivery.

  • Additional revisions beyond the two included may be subject to extra charges.
  • Any changes requested outside the agreed-upon scope of work may result in additional fees.

For digital marketing and SEO services, we will work with you to adjust campaigns and strategies as needed, but major changes may require additional consultation and fees.

4. Refund Policy

We want to ensure you are satisfied with the services we provide. If, after completing the revision process, you are still not satisfied, you may request a refund based on the following criteria:

Eligibility for Refund:

  • The request must be made within 7 days of receiving the final revision.
  • You must provide a valid reason for requesting a refund.
  • Refunds will be processed after deducting the cost of domain purchase (if applicable) as domain fees are non-refundable.

Refund Process:

  • To initiate a refund request, please contact us at sales@codebix.uk with the subject line “Refund Request – [Your Project Name].”
  • Once the request is received, we will review it within 3 business days.
  • If approved, the refund will be processed within 5 business days via the original payment method.

Note: Refunds will not be issued for minor dissatisfaction or design preferences after the revisions process has been completed. Refunds are only applicable for services paid on a monthly installment basis and not for full or upfront payments.

5. Digital Marketing and SEO Services

For digital marketing and SEO services, results are dependent on various factors including search engine algorithms, market competition, and the overall effectiveness of strategies. We cannot guarantee specific outcomes such as rankings or traffic increases.

  • SEO Services: We will make every effort to optimize your website to improve its search engine rankings, but results may take time to appear and are not guaranteed.
  • Digital Marketing: We will develop and manage campaigns as per the scope agreed upon, but results (e.g., leads, clicks, engagement) are influenced by external factors such as audience behavior and market trends.

6. Intellectual Property Rights

Upon full payment, you will own the intellectual property rights to the final website design and development, excluding any third-party tools, plugins, or assets purchased during the project. For SEO and digital marketing campaigns, you retain ownership of the content, ads, and reports produced, but we retain ownership of the methodology, tools, and techniques used to generate those results.

You agree not to use any of our intellectual property for any other purposes without obtaining prior written consent from CodeBix.

7. Client Responsibilities

  • The client is responsible for providing all necessary materials and information required to complete the project on time, including but not limited to, branding assets, content, and feedback.
  • The client agrees to respond to our requests in a timely manner to ensure the project progresses smoothly.
  • The client is responsible for reviewing and approving work as it progresses, including approval of final drafts and designs.
  • For digital marketing and SEO services, the client is responsible for providing access to relevant accounts (e.g., Google Analytics, Social Media, etc.) to allow us to carry out necessary work.

8. Termination of Agreement

Either party may terminate this agreement by providing 7 days’ notice in writing. Upon termination, the client will be billed for any completed work up to that point.

  • If the client decides to cancel the project after work has begun, no refund will be issued, but they will be provided with the work completed up until that point.
  • If CodeBix terminates the agreement due to non-payment or breach of these terms, the client will remain responsible for any outstanding amounts owed.

9. Limitation of Liability

To the fullest extent permitted by law, CodeBix shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. This includes, but is not limited to, loss of data, loss of business, or any other damages. Our total liability for any claims related to the services provided will not exceed the total amount paid by the client for the services.

10. Privacy and Data Security

We are committed to protecting your privacy and data. All information shared with us will be kept confidential, and we will only use your data for the purposes of fulfilling the services. For more details, please refer to our Privacy Policy.

11. Amendments to Terms

We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be communicated to you via email or posted on our website. Continued use of our services will be deemed acceptance of any revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom, and any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, or if you need further clarification on any part of this agreement, please contact us at:

📧 Email:sales@codebix.uk
📞 Phone: +923006640416
🌐 Website: www.codebix.uk

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